Overview
Are you an experience leader with a passion for inclusive employment and service excellence?
Civic Disability Services is seeking a driven and forward-thinking Regional Service Delivery Manager to lead the delivery of Civic’s Inclusive Employment Australia (IEA) programs across a designated region.
About the Opportunity
As Regional Service Delivery Manager, you’ll oversee the operational delivery of Civic’s IEA programs within your region, leading a multidisciplinary team to ensure high-quality, compliant services that drive performance, foster stakeholder relationships, and support sustainable employment and social inclusion.
Responsibilities include but are not limited to:
Responsibilities
- Lead the operational delivery of IEA programs across multiple locations, ensuring consistent, high-quality, and compliant services.
- Establish and maintain strategic relationships with employers, government agencies, training providers, and community organisations.
- Champion a human-centred approach, tailoring support to guide participants into meaningful employment.
- Monitor performance against contractual KPIs, including employment outcomes and retention benchmarks.
- Ensure compliance with all relevant legislation, contractual obligations, and internal policies, including audit readiness.
- Manage financial and operational performance, contributing to forecasting, reporting, and cost control.
- Support quality assurance processes, audits, and continuous improvement initiatives.
Essential Criteria
- 5+ years’ experience managing multi-site operations within employment services, disability services, or a related human services sector.
- Tertiary qualifications in Human Services, Business Administration, Management, or a related discipline.
- Proven leadership capability, with experience in leading and managing a team to achieve performance targets.
- Demonstrated understanding of the Inclusive Employment Australia framework, including performance management, compliance, and contractual obligations.
- Demonstrated stakeholder engagement skills, with the ability to influence, negotiate, and build strategic partnerships.
- Strong leadership, strategic mindset, and a solid background in employment disability services, with a focus on operational excellence, compliance, and quality outcomes.
Building solid stakeholder relationships will be essential to driving social inclusion and program success.
About Civic
Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives.
Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.
We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and clients’ lives.
Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance and Fitness Passport, an employee assistance program and an onsite café at Head Office but, we have a professional, family-friendly culture where everyone belongs.
Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks.
Note: This description reflects the content of the provided job description and may have been trimmed for clarity and compliance with formatting guidelines.
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