Overview
Join to apply for the Senior Technical Business Analyst role at Beyond Bank Australia.
Beyond Bank Australia is a 100% customer‑owned mutual bank with a credit union heritage, serving more than 300,000 customers across 50+ branches. You will be part of a friendly, inclusive and supportive environment where you can progress at any stage of your career. Beyond Bank is a B Corp and operates with values that focus on customer obsession, empowering communities, doing the right things the right way, shared ambition, and sustainability.
Responsibilities
- Lead business process improvement, automation, and innovation initiatives across the organisation.
- Combine advanced business analysis with specialist knowledge of Microsoft technologies—particularly Dynamics 365 Sales & Service—and a strong understanding of process re-engineering, AI-driven automation, and Agile delivery.
- Collaborate with stakeholders to identify and analyse core business processes, facilitate workshops and Scrum ceremonies, and document workflows and business requirements to support strategic and operational outcomes.
- Deliver projects that enhance efficiency, reduce costs, and improve both customer and employee experiences.
- Analyse key customer value chains, redesign and re-engineer processes for greater efficiency and improved experience.
- Consult with subject matter experts to challenge and improve business and documentation processes.
- Implement AI automation solutions to drive business process improvements.
- Maintain up‑to‑date knowledge of business and documentation processes, systems and products within Beyond Bank and the broader banking industry.
- Ensure effective use of Microsoft technologies, including Dynamics 365.
- Develop requirements specifications and designs with key stakeholders.
- Design and write test plans, automate test cases, and facilitate Agile ceremonies such as sprint planning, stand‑ups, retrospectives, and showcases.
- Support risk management and compliance obligations, ensuring data‑driven and data‑literate practices.
Qualifications
You are a curious, solutions‑driven professional who thrives on turning complexity into clarity. You enjoy collaborating, facilitating, and constantly learning—balancing deep technical expertise with a strong sense of ownership and adaptability. You take pride in delivering projects that drive real value for customers and the business.
Skills Summary
- Minimum 5 years’ experience in business process mapping and system improvements (Desirable)
- Experience with documentation design, development, and BDD testing (Desirable)
- In‑depth knowledge of Agile principles and practices (Desirable)
- Understanding of AI technologies and their business applications (Desirable)
- Experience with Smartflows and complex document template development (Desirable)
- Broad understanding of lending contracts, technology, applications, and banking systems, with proficiency in Microsoft Dynamics and other Microsoft Technology Applications (Desirable)
- Strong business analysis, project documentation, and change management skills
- Excellent communication and stakeholder engagement abilities
- Leadership skills and the ability to work independently
- Technical skills in AI automation and Microsoft Dynamics
Additional Information
See yourself in our team
You will be joining a dynamic Technology team who work together to provide high quality technology solutions for our people, customers and community. These solutions protect, create and return value and enable financial wellbeing. You will have opportunities to work closely with and learn from different teams across the business, working in partnership to tackle interesting and complex challenges. Join us if you're passionate about transforming the way we deliver change at Beyond Bank!
Why work for Beyond Bank?
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at
There Are Even More Benefits
- Additional 3 paid work‑life balance days to boost your annual leave
- Paid community volunteer days to support community organisations across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible and diverse working environment
- Career development opportunities, training and coaching
Applications close 05/10/2025
As a Certified B Corp, we use our business as a force for good. We are managing this recruitment process internally and do not require agency support at this time. We are unable to accept email applications; please submit your application via the online portal.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‑employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Job Details
- Seniority level: Associate
- Employment type: Full time
- Job function: Accounting/Auditing
- Industries: Banking
Note: This description is intended for job posting purposes and may not include all responsibilities. Referrals increase your chances of interviewing at Beyond Bank Australia.
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📌 Senior Technical Business Analyst
🏢 Beyond Bank Australia
📍 City of Sydney