Operational Excellence Specialist
We are seeking an experienced Operational Excellence Specialist to play a pivotal role in supporting our team's growth and scale.
Job Description:
The ideal candidate will take ownership of our day-to-day operations, people leadership, financial processes and compliance, enabling the legal team to focus on delivering excellent client outcomes.
You will be highly visible, trusted and empowered – ensuring deadlines are met, workflows are followed, issues are resolved quickly, and the team feels supported, informed and aligned.
Key Responsibilities:
* Operations & Continuous Improvement: Ensure efficient practice operations with minimal disruption, maintain and improve workflows, LEAP usage and internal procedures.
* Financial & Reporting Oversight: Oversee billing, WIP, aged debtors and monthly reporting, manage accounts receivable, payable and payroll, daily trust account reconciliation and compliance.
* People Leadership: Lead, support and develop the team to perform at their best, manage recruitment coordination, onboarding and HR administration, supervise trainees and virtual assistants.
* Compliance & Risk: Ensure compliance with relevant legal requirements, maintain up-to-date procedures and policies, identify and resolve compliance issues promptly.
* Client Experience & Business Support: Maintain high client service standards across all matters, oversee consistent communication and service delivery, support branding, marketing and business development initiatives.
Required Skills and Qualifications:
The ideal candidate will be an experienced Practice Manager or senior legal operations professional with strong leadership and communication skills, naturally organised, proactive and solutions-driven.
They should be comfortable overseeing financials, trust accounting and reporting, tech-savvy with strong LEAP and systems capability, calm under pressure with excellent judgment and initiative.
Benefits:
This is a key leadership role with genuine autonomy and influence, offering a stable, close-knit team with a strong culture, long-term opportunity supporting firm growth and scale.
Be the operational anchor of a firm investing in its future, making a genuine impact as part of a dedicated team.
What We Offer:
A newly fitted-out, modern office environment, a dynamic and supportive team, opportunities for growth and development, and a chance to make a real difference in the success of our firm.
If you're looking for a role where you can truly excel, we'd love to hear from you.