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Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.
Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be the Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at the point of sale. This first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing will equip you with all-round skills to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications
Effective verbal and written communication skills. Excellent interpersonal skills
Quality customer service skills. Skilled at winning people over
Results-oriented, with a high drive to meet objectives and standards
Pursue goals beyond what is required or expected of them
Senses others' development needs and bolsters their abilities
Anticipates, recognizes, and meets customers' needs
Handles difficult and tense customer service situations with diplomacy and tact
Guides the performance of others while holding them accountable
Cultivates and maintains extensive informal networks
Models team qualities like respect, helpfulness, and cooperation
High attention to detail and organisational skills
The ability to work autonomously and contribute to the team
Proactive and positive approach to work and tasks
Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
Retail sales experience
Team leadership
Experience in strategic planning and execution
Ability to develop financial plans and manage resources
Working knowledge of a computerized system including email, Microsoft Excel
Additional Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Personal Care Product Manufacturing
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