The Organisation
A large, commercially focused organisation is seeking an experienced Credit Risk & Collections Manager to lead and evolve its credit function. The business operates nationally with a diverse customer base and is transitioning from a historically collections-led model to a more strategic, focused approach.
This role has been newly elevated to reflect the need for stronger leadership, clearer frameworks and a forward-looking credit strategy.
The Role
Reporting to the Chief Financial Officer, the Credit Risk & Collections Manager has end-to-end accountability for credit risk, receivables and collections. While collections remains a core part of the function, the mandate of this role is broader - focused on reducing risk exposure, improving consistency and lifting overall performance.
This is a true manager role, combining strategic oversight, stakeholder influence and people leadership. It will suit someone who prefers thoughtful, sustainable change over rapid transformation. Key responsibilities include:
Credit Risk (Strategic Focus)
Own and enhance credit policies, terms of business and approval frameworks
Establish consistent credit assessment and onboarding practices
Proactively monitor customer risk profiles and payment behaviour
Partner with Sales Leaders and Executives to align risk appetite
Identify emerging risks and provide clear recommendations to leadership
Credit & Collections (Operational Leadership)
Lead the credit and collections function, setting direction and standards
Review and reset team targets, KPIs and performance measures
Improve effectiveness and consistency of collections activity
Oversee performance across a ledger with a significant government component
Drive best-practice receivables management outcomes
Leadership, Systems & Improvement
Lead, develop and uplift a sizeable credit team through coaching and structure
Review team capability, structure and workload allocation
Drive reporting improvements and better use of data to inform decisions
Contribute to system, process and workflow improvements across order-to-cash
Act as a trusted advisor to the CFO and senior leadership team
About You
You're a seasoned credit professional operating comfortably at manager level. You bring strong commercial judgement, calm leadership and the ability to influence across the business.
You'll bring:
Significant experience in senior credit risk and collections roles
Proven people leadership experience within medium to large organisations
Strong commercial background with exposure to complex customer segments
Ability to balance risk management with commercial outcomes
Experience partnering with sales and executive stakeholders
A measured, resilient approach to change and improvement
Strong analytical capability and confidence working with data and systems
Exposure to government or regulated customers is advantageous
On Offer
Senior manager role with genuine strategic influence
Direct exposure to the CFO and executive leadership
Opportunity to shape the future of the credit function
Strong, engaged team culture
Competitive remuneration aligned to responsibility