The Opportunity We are seeking a highly motivated âService Coordinatorâ to join our team based in Malaga, Perth on a full-time basis. In this role, you'll be the go-to person for keeping the Australian Rocklabs Service business running smoothly. You'll handle the day-to-day administration and also client management, making sure everything is organised and tidy. You'll keep our databases up to date. Key responsibilities of the role include: Service Coordination: Coordinate all aspects of service and spare parts operations, including handling customer communications, mobilisation of technicians, planning preventative maintenance, and supporting service engineers with resources and logistics. Ensure accurate job tracking in ERP, follow up on proposals and inquiries to secure orders, and provide reporting and reviews to management for continuous service improvement. Spare Parts Coordination : Manage spare parts inquiries, procurement, and job entry while coordinating with NZ Sales Admin to ensure timely quotes, accurate invoicing, and delivery. Support customers by responding promptly, maintaining parts catalogues, and capturing all transactions within the ERP systems. Administration/Documentation: Process and manage inbound purchase orders for spares and service, ensuring accurate job data entry, cost allocation, and timely follow-up on customer POs and engineer timesheets. Invoicing: Create and review customer invoicing for service, spare parts and agency parts on a weekly basis. We are seeking someone who has: Excellent written and verbal communication skills. Highly organized with the ability to manage multiple priorities and projects. Strong interpersonal skills with a demonstrated ability to build effective business relationships. Strong customer service attitude and ability to handle customer inquiries professionally. Excellent self-management skills and a high degree of initiative. Ability to work independently and collaboratively within a team environment. About you: 2-3 years of experience in an administration or service coordinator position within a similar environment. Experience with ERP systems and strong computer skills, including proficiency in Excel, Microsoft Office, and Email/Outlook. Have full working rights to work in Australia. ABOUT ROCKLABS: Leading sample preparation solutions for the mining industry Rocklabs is a business within the Scott Group focusing on the mining industry. We have been around for over 50 years and have built strong relationships across 100 countries. Our product development and innovations are key for us to stay competitive within the industry. In addition, we create custom solutions to fit unique needs and situations, adapting and producing new technology to suit a wide variety of environments. Combining ingenuity and technical excellence, our sample preparation and automated equipment transform the processing of metals and minerals for mining and exploration companies, laboratories and research centers all over the world. The Application Process This is a fantastic opportunity to join a leading company. Interested? Apply through our careerâs website (jobs.scott.co.nz). Seek users- please exit Seek to apply online.