Help shape how communities access essential information.
Upanup is seeking a full-time Content Strategist to join our team. In this role, you’ll work with a wide range of public-sector clients—including municipalities and utility providers across Canada and the U.S.—to develop clear, purposeful content that improves how people interact with digital services.
As a digital solutions provider, we focus on building smart, user-friendly digital platforms. You’ll play a key role in planning and refining content structures, improving site navigation, and ensuring that important information is easy to find and understand. We offer a supportive, collaborative environment where your work contributes to meaningful, lasting improvements for real communities.
Job Description
As a Content Strategist at Upanup, you will:
* Collaborate with clients and project teams to understand user journeys and shape effective content strategies, including information architecture planning.
* Develop and present key project deliverables such as sitemaps, content audits, governance guides, migration plans, and content models.
* Provide clear, professional copywriting tailored to a range of audiences and platforms.
* Lead and support training sessions to help clients create and manage digital content confidently.
* Conduct and present findings from content strategy activities like card sorting and tree testing.
* Work closely with UX/UI designers, developers, and strategists to ensure cohesive, user-focused solutions.
* Support content migration efforts where needed to ensure a smooth project launch.
* Report to Upanup’s User Experience Director, who will guide task priorities and project direction.
Requirements
We’re looking for someone who brings:
* 2–5 years of experience working with and organizing web content.
* A post-secondary degree or diploma in communications, writing, or a related field.
* Hands-on experience with content strategy tasks such as content audits and sitemap planning.
* Familiarity with content management systems like Drupal or WordPress.
* Strong skills in organizing, writing, editing, and formatting content for digital platforms.
* Bonus points for accessibility knowledge and any agency or freelance experience.
What You Can Expect
* A permanent, full-time position with a starting salary of $54,000 to $64,000, based on your experience.
* Three weeks of paid vacation, plus a comprehensive health benefits package starting after three months.
* A supportive hybrid work model: during your first three months, you'll work on-site full-time to get fully onboarded. After that, you’ll join our hybrid framework, which currently includes working in the office on Tuesdays and Thursdays at minimum.
How to Apply
To apply, please fill out the form below to submit your resume and a personalized cover letter that includes:
* A link to examples of your live content work
* A brief explanation of why you're excited to join Upanup
* A few thoughts on how your unique skills and experience make you a strong fit for this role
Please note: Applications without a personalized cover letter will not be considered.
We’re Committed to Equity and Inclusion
At Upanup, we believe that diversity strengthens our team and fuels innovation. We are committed to building an inclusive workplace where individuals of all backgrounds, identities, and experiences are valued and supported.
This position is open only to candidates located in or near Victoria, BC .
What we offer
* An opportunity to make a difference in the lives of people through a variety of web solutions
* A healthy work environment based on core values of integrity, quality, efficiency, progress and friendliness
* Ability to collaborate with an experienced team on solutions that tens of thousands of people use each day
* An opportunity to grow in your career through professional development
* Be part of a growing independent business where you’ll have open lines of communication with people in all levels and roles
Perks of working at Upanup
* Flexible hybrid framework
* New office spaces in great locations
* Paid wellness days
* Three weeks paid vacation to start
* Monthly social events
* Complementary office snacks and drinks
* iPhone and Macbook Pro for work and personal use
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