Commercial Services & Solutions Delivery Manager Growth Region page is loaded## Commercial Services & Solutions Delivery Manager Growth Regionlocations:Singapore:Brisbane:Sydney:Auckland:Melbourne (AU)time type:Full timeposted on:Posted Todayjob requisition id:573992### Job TitleCommercial Services & Solutions Delivery Manager Growth Region### Job DescriptionThe Commercial S&SD Manager is responsible for driving operational excellence, commercial performance and solution design and delivery across ASEAN and META. Your mission is to make S&SD become a key value driver for the AM&D business in terms of Sales, OIT, Client Satisfaction and Compliance.This role oversees all AM&D S&SD-related activities in the region, ensuring streamlined processes, strong performance management, and effective delivery of the hardware, software, and services portfolio – in very close collaboration with the existing S&SD teams in Philips.The role monitors and improves performance against financial and operational metrics, drives cross-functional alignment, and ensures that service delivery contributes strongly to the commercial success of the AM&D portfolio in the region. You will be part of a highly energetic, diverse, and professional team with a wide exposure in Philips. You will report to the AM&D S&SD International Region leader with a dotted line to the AM&D Growth Business Leader.**Key area of responsibility:*** *Set operating model:* Establish all S&SD operational processes in close alignment with existing S&SD teams in the districts and zone. Clarify the governance, standardize ways of working, and ensure consistent, high-quality commercial delivery and client services across the districts for the full AM&D portfolio ranging from hardware, software and services.* *Hands-on technical support:* Lead technical escalations and issue-resolution activities, working closely with engineering, product, field service, and market teams to drive timely closure of complex hardware/software/service issues, supported by structured root-cause and preventive actions using Lean/Six Sigma tools. You track and monitor progression with the product management and product support engineers on BIU level 3.* *Commercialize S&SD to Drive OIT and Sales:* Drive commercialization of services such as Professional Lifecycle Services, 1-time Upgrade and Service Maintenance Agreements. You ensure the Service Catalogue is in place, and sales teams (incl. channel partners) are trained in how to book such services.* *Communities of practice:* Energize your colleagues in the districts and zone to work on a highly innovative Philips AM&D Portfolio and enable them by establishing 'Communities of practice' in the areas of Clinical Applications / Consultancy (1) Technical Applications / Consultancy (2) and Customer Project Management.* *Performance management:* Monitor, analyze, and report service performance by tracking KPIs, SLAs, OLAs, financial metrics, and productivity data; translating findings into actionable insights; and proactively addressing gaps to meet or exceed committed targets in close alignment with the local teams. Your key objective is to drive order-to-sales conversion, service sales, and NPS.**To succeed in this role, you should have the following skills and experience:*** Bachelor's or Master's degree in Health Sciences, Engineering, Information Systems, or a related discipline.* Minimum 5 years of relevant experience with a Bachelor's degree or minimum 3 years with a Master's degree in areas such as Service Delivery, Commercial Operations, Performance Management, or Technical Services.* Proven experience in managing complex service operations across multiple geographies, preferably within APAC and/or Middle East regions.* Strong track record in commercial service management, including service portfolio commercialization, order-to-sales conversion, and service revenue growth.* Hands-on experience in technical issue escalation and resolution, working cross-functionally with engineering, product management, and field service teams.* Solid understanding of hardware, software, and service-based solutions, ideally within healthcare, med-tech, or regulated environments.* Demonstrated capability in performance management, including KPI, SLA/OLA tracking, financial metrics, productivity analysis, and NPS improvement.* Proven ability to operate in cross‐functional, matrixed global environments.* Excellent English communication skills are required, with strong negotiation and stakeholder management capability.* Willingness and ability to travel as needed to support business and service delivery requirements.**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.• Learn more about .• Discover .• Learn more about .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.* #J-18808-Ljbffr