Posted: 16 June
The role
Communication and Engagement Officer
Location: Sydney
Job Type: Contract
Job Category: Banking and Financial Services, Insurance & Superannuation
Your Responsibilities Day to Day
- Identifying and leveraging opportunities to enhance engagement levels through Employer Sponsored events, while also driving customer retention and acquisition
- Crafting and delivering promotional campaigns to support business objectives
- Customising engagement content using the CSC education framework, ensuring it meets employer needs across various formats
- Building and maintaining positive relationships
- Supporting and enhancing customer engagement initiatives to improve overall experience and satisfaction
- Preparing reports, papers, briefs, and other documentation, as required
Desired Skills and Experience
- Australian Citizen
- Relevant qualifications or experience in a similar role
- Understanding of the superannuation industry particularly accumulation schemes is highly regarded
- A proactive and strategic approach to customer engagement and retention
- Exceptional communication and interpersonal skills to build trust and maintain effective relationships
- Demonstrated high level computer literacy with Microsoft office suite products, and ability to use various systems, tech tools, databases (CRM) and design software eg Adobe Express and Canva
- Strong analytical skills to interpret client data and derive actionable insights
- Demonstrated ability to plan, prioritise and organise a range of tasks in a high-volume, fast paced work environment with the mindset to meet deadlines and targets
- Self-motivated with a proactive attitude towards identifying opportunities and solving challenges
- Copywriting skills, highly advantageous
CSC's Core Competencies
- Delivering results and meeting customer expectations
- Working with People
- Adapting and Responding to Change
- Deciding and Initiating Action
- Analysing
- Commercial and Strategic Thinking
What you'll get in return
- 12 month Randstad contract with possible extension
- Opportunity to lead change within CSC whilst thriving in a fast-paced environment
- Chance to collaborate on strategic initiatives across the business and develop strong working relationships with colleagues. Creativity and innovative thinking are encouraged by management
- Ability to work from home with flexible working arrangements/work from home full time
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