About Us
Located in the heart of beautiful Port Stephens, The Anchorage Hotel & Spa is a luxury waterfront resort offering guests an unforgettable escape. From whale watching and sailing adventures to exploring the stunning coastline or simply unwinding by our pools, The Anchorage provides the perfect base to experience the region.
Guests enjoy world‐class hospitality, including exceptional dining at The Galley Kitchen, showcasing the region's renowned culinary scene, and indulgent treatments at Spa Lucca, our five‐star day spa. The Anchorage Hotel & Spa is truly a destination like no other.
About the Role
We are currently seeking an enthusiastic, professional, and guest‐focused Guest Relations Attendant to join our Front Office team. In this role, you will play a key part in delivering exceptional guest experiences from arrival through to departure.
The Anchorage offers a range of luxurious accommodation options, including spacious guest rooms, mezzanine‐style loft suites, and an exclusive private villa.
Key Responsibilities
* Deliver friendly, courteous, and professional customer service at all times
* Welcome guests on arrival and serve sparkling wine
* Manage guest accounts and assist with guest enquiries
* Process financial transactions accurately
* Handle reservations, enquiries, and bookings
* Complete guest check‐in and check‐out procedures
* Resolve guest concerns and complaints professionally
* Provide recommendations on local attractions and activities
* Promote and upsell hotel services and facilities
Our Front Desk operates 24 hours a day, with shifts rostered between 6:30am and 10:30pm across a 7‐day rotating schedule. Flexibility to work a variety of shifts, including weekends and public holidays, is essential.
Requirements
* Current RSA certification
* Strong communication and interpersonal skills
* Excellent attention to detail and ability to multitask
* Professional presentation and customer‐focused attitude
About You
You are passionate about delivering outstanding customer service and thrive on creating memorable guest experiences. You bring a professional and positive attitude, work well in a fast‐paced environment, and enjoy going above and beyond for guests.
Previous experience in guest relations or within the hotel and hospitality industry is highly regarded, though not essential.
Why you will love being part of Wests
* Wellbeing: First Nations Cultural Leave, Wellbeing Leave, flexible work options, community care leave, free annual flu vaccinations, and access to 24/7 Employee Assistance Programs (EAP).
* Career: Paid traineeships and professional development programs.
* Financial: Award wages and penalty rates, paid parental leave, 17.5% annual leave loading, and discounted staff meals.
* Lifestyle: $25/month Balance Collective gym membership (including your partner), discounted nib Health Insurance, savings at Reflections Holiday Parks, and discounted stays at The Executive Inn, The Gateway Inn, and The Anchorage Hotel & Spa.
At Wests, we're proud to create a workplace that reflects the diversity of our community. We welcome people from all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.
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