ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.
We're a small team based in Perth, Western Australia, but we're a global brand with offices in the US, UK and Philippines. We're part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm and have all the benefits of being part of a larger group but we retain our 'start-up' mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.
As the Design Lead, you will be responsible for spearheading bold and ambitious initiatives, which challenge the status quo and empower the organisation to achieve its strategic vision. You will work closely with the team to realise strategic opportunities across our product and brand.
You will conduct research to identify opportunities for innovation, sharing your findings with key internal stakeholders and championing evidence-led impacts to our vision and strategy. You will collaborate closely with cross-functional teams to define and deliver projects which result in significant value for both customers and internal stakeholders.
Additionally, you will lead the design team - overseeing designers and researchers successful implement new tools and processes — continuously improving our brand and equipping R+D teams with development-ready UX/UI artifacts. You'll be required to understand the business and user's needs and translate these needs into intuitive experiences with a focus on research, interaction design and technical feasibility. You'll receive bonus points if you have experience working on SaaS products in an agile environment.
Key Tasks and Responsibilities
* Scalable Design: Lead and oversee the design team, visualise innovative ideas and introduce tools and processes, which unify all aspects of our product and brand to increase customer confidence.
* Strategic Leadership: Provide support to key leadership stakeholders, identifying opportunities to innovate and contribute to delivering our strategic vision.
* Customer Insights: Develop a deep, empathetic understanding of our customers and their needs through a range of qualitative and quantitative research methods. Clearly articulate your findings and advocate for customer-centric solutions.
* Cross-Functional Collaboration: Work with diverse, cross-functional teams to deliver projects which meet out ultimate strategic goals. Communicate the product vision and strategy clearly across different organisational levels.
* Cultural Transformation: Evangelise a customer-centric culture, and advocate for processes which improve autonomy, velocity, and employee engagement.
* Stakeholder Alignment: Engage with key leaders from across the business to define initiatives and strategies which align to our long-term vision. Clearly present the purpose and outcomes of initiatives, calling-out opportunities to improve.
* Mentoring: Provide support, facilitation, and education to others to fostering a culture of customer-centricity, innovation, and collaboration.
To be successful you will possess the following skills and attributes:
* Experience: Solid experience in the design industry, with experience managing teams. Strong experience designing SaaS products in agile teams.
* Design Skills: Considerable experience in the end-to-end design process; including CX strategy, research; prototyping, high-fidelity design, and development-ready specifications.
* Working collaboratively. Experience working with product managers and developers to deliver products from ideation through to production.
* Leadership: Proven experience in leading teams, introducing new tools and processes, and fostering a culture of innovation to achieve quantifiable results.
* Customer Insights:Significant experience in conducting both qualitative and quantitative research to generate valuable insights, which inform strategic decisions.
* Customer Centric Your portfolio will demonstrate a familiarity with user-centred design methods, an eye for detail and the ability to generate intuitive solutions for complex problems.
* Communication: Exceptional communication and presentation abilities.
* Industry tooling: Strong command of interaction and visual design and mastery of industry tooling (ideally Figma)
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
* WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
* PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
* CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you've had with your nearest and dearest.
* TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
* STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
* TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
* CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
* MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
* TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.
Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader