About the Role
We’re recruiting Motor Claims Consultants to join a leading insurance provider.
You’ll guide customers through the full lifecycle of their motor insurance claim, providing empathetic support, explicit information and timely updates. If you enjoy problem-solving, helping people and working in a structured environment, this role is for you.
What You’ll Be Doing
Manage day-to-day customer enquiries and lodge current motor claims
Provide transparent guidance and next steps to customers throughout their claim
Process and assess claims in line with procedures and policy guidelines
Maintain accurate claim records and update reserves as required
Communicate with repairers, service providers and internal stakeholders
Identify potential fraud and escalate appropriately
Resolve customer issues or complaints within required timeframes
Meet agreed KPIs, quality measures and productivity targets
What We’re Looking For
Strong claims experience. We need a minimum of 6 months claims experience
Confident communicator with great listening skills
Ability to work in fast-paced, KPI-focused environments
Strong attention to detail and ability to follow structured processes
Computer-literate and comfortable navigating multiple systems
What’s in It for You
Work From Home 9 days a fortnight.
Career development and ongoing training
Paid parental & partner leave
Extra wellbeing leave days
Generous employee insurance discounts
Corporate retail discounts & novated leasing options
Supportive, inclusive team culture with real progression opportunities
About the Team Culture You’ll join a friendly, collaborative team that genuinely supports each other.
No blame culture — just flexibility, continuous improvement and celebrating wins.
How to Apply If you’re ready to join a major insurer and build a long-term career in claims, apply now.
Shortlisted applicants will be contacted.