Description
THE RITZ-CARLTON, MELBOURNE
Join our Ladies & Gentlemen - Sales Coordinator
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining this high performing team as a Sales Coordinator, you will have the opportunity to exceed our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Only candidates with full working rights in Australia will be considered.
Position Summary:
- Maintain accurate records of leads, inquiries, and client information to ensure smooth tracking and follow-up.
- Prepare detailed proposals, contracts, and sales correspondence tailored to client requirements, showcasing precision, efficiency, and exceptional time management skills.
- Assist in managing client accounts by handling communication, follow-ups, and requests, ensuring a customer-focused approach with the ability to anticipate client needs.
- Manage inquiries and coordinate responses between clients and the Sales team with professionalism and urgency.
- Coordinate hotel walk-throughs, site inspections, client visits, and familiarization trips with a focus on conversion and providing guests with everything they need.
- Develop sales negotiating skills and creative selling abilities to successfully close on group and catering opportunities.
- Build and strengthen relationships with existing and new clients, embodying our legendary service values and enabling future bookings.
- Support the hotel’s service and relationship strategy, driving guest loyalty by creating unforgettable memories through each guest experience.
- Demonstrate proactive problem-solving and a solution-oriented mindset, anticipating challenges and providing thoughtful resolutions.
- Exhibit the ability to manage multiple priorities under time pressure, working collaboratively within the team while also displaying independence when required.
- Be a Ritz-Carlton ambassador, consistently delivering service excellence and upholding the brand’s commitment to luxury and care.
About You:
- Full working rights in Australia.
- Relevant experience in a similar role within a luxury hospitality environment is highly regarded.
- Genuine passion and drive for Sales, with enthusiasm to grow alongside the brand.
- Professional presentation and polished communication skills, reflecting the standards of a world-class luxury brand.
- Self-motivated, energetic, and thrives in a fast-paced environment.
- Solution-oriented with a proactive, can-do attitude.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy adaptable working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
📌 Sales Coordinator
🏢 Marriott Hotels Resorts
📍 Melbourne