About Our Client
Our client is a global leader in financial technology and outsourcing solutions, partnering with some of the world's most recognised names across wealth management, superannuation, insurance, and investment services. With a strong focus on innovation and client service, they offer a collaborative and supportive work environment, excellent benefits, and ongoing development opportunities.
About the Role
As a Contact Centre Officer, you'll be the first point of contact for customers and play a vital role in delivering high-quality service across a range of financial products. This is a fantastic opportunity to grow your knowledge in managed funds and financial services within a flexible hybrid work model.
About You
You're a natural communicator with a strong service mindset and resilience. You remain calm under pressure, are solutions‑focused, and thrive when supporting customers, even in challenging situations.
You'll also bring:
* Previous experience in a contact centre or customer‑facing role
* Confidence navigating multiple systems and learning quickly
* Excellent written and verbal communication skills
* A collaborative mindset with the ability to adapt to change
* Bonus: Experience in financial services or complaints handling
Key Responsibilities
* Respond to inbound customer enquiries via phone and email
* Accurately capture and update customer information
* Build rapport with advisers and investors
* Resolve queries within agreed service timeframes
* Contribute to a positive and supportive team environment
What's on Offer
* Hybrid work model – only six days per month in the office
* Industry‑leading training and access to a dedicated learning platform
* Private health insurance discounts and wellbeing support
* Generous leave provisions including parental and compassionate leave
* Perks including fitness, travel, and lifestyle discounts
Please note: To be considered, you must be an Australian Citizen, New Zealand Citizen, or Permanent Resident.
Ready to apply?
Click APPLY NOW or contact Harley Darmanin at DFP Recruitment on (03) 8632 9957 for a confidential discussion.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
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