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Operations manager

Melbourne
AM Retail Services PL
Posted: 5 October
Offer description

Overview

AM Retail Services Pty Ltd is hiring a Full-time Operations Manager role in Campbellfield, VIC. Apply now to be part of our team.

Employer: AM Retail Services Pty Ltd
• Location: Campbellfield, VIC
• Employment Type: Full-time

About Us: AM Retail Services Pty Ltd is a professional cleaning and property services provider with extensive experience servicing government, education, and corporate clients. We are committed to delivering high-quality, reliable, and sustainable services supported by strong operational systems and a dedicated management team.


Responsibilities

* Oversee day-to-day service delivery for cleaning and facilities contracts across education, council, and government clients.
* Manage staff rosters, timesheets, and payroll in line with Fair Work requirements.
* Coordinate compliance audits, quality assurance reporting, and contract variations.
* Support tender submissions, pricing reviews, and contract renewals.
* Handle HR functions including recruitment, onboarding, training, and performance management.
* Maintain supplier relationships and ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
* Develop and implement operational procedures to improve efficiency.
* Liaise with clients to ensure service satisfaction and resolve escalated issues.


Qualifications

* Advanced Diploma or higher qualification in Business, Management, or related field.
* Minimum 1 year of experience in an Administration & Operations Management role.
* Strong knowledge of Fair Work awards, payroll, and compliance requirements.
* Excellent organisational and problem-solving skills.
* Strong communication and client relationship management abilities.
* Proficiency in Microsoft Office and business systems.
* Ability to lead, motivate, and manage staff across multiple sites.
* Australian citizens and permanent residents are encouraged to apply.


Benefits

* Competitive salary package.
* Opportunity to grow with a national provider.
* Supportive team environment with career development opportunities.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

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