Company Info
Norris & Hyde IT
Geraldton, Australia
ICT Support Technician Job ID: 44706 Job Views: 62 Location: Geraldton Post Code: 6530 Category: Information Technology Employment Type: Full-time Posted: 21/04/2026 Description: Norris & Hyde IT is a leading privately-owned Information & Technology company providing a diverse range of IT support & sales to commercial & private customers throughout the Mid West, based in Geraldton Western Australia.
The Opportunity An opportunity is now available for a highly focused, motivated and enthusiastic individual to join our team of IT technicians on a full time (at least 38 hours per week), on a permanent, fulltime basis.
You will be paid a minimum base salary of $76,515.00 per year + an additional 12% superannuation.
What we offer
* Great work environment with an excellent work/life balance
* Job security
* Opportunity for growth in a well-established business
Main duties
* Troubleshoot hardware and software issues for individual or business customers.
* Maintain and enhance existing client relationships by providing consistent and responsive support and a professional level of service.
* Advising and assisting clients with IT related purchases.
* Provide support to a wide range of clients and being their first point of contact for helpdesk resolution.
* Troubleshoot and maintain network environments.
* Provide Printer and Multifunctional support including maintenance repairs.
* Remote support to individual and business customers.
* Installing and maintaining operating systems on desktop's and notebook PC's.
* Data recovery and restore.
* Installing and maintaining Microsoft Office packages and Microsoft 365 tenancies
* Active Directory users and computer support for business domains.
* Antivirus management and virus removal.
Job Requirements: The successful applicant will possess:
* At least 2 years Desktop support knowledge with individual and business customers.
* Previous experience in a fast paced environment with the ability to multitask and complete multiple support requests with competing priorities
* Excellent written and spoken English with a pleasant and effective phone manner
* Ability to work autonomously and in a team environment
* Motivation and drive to achieve outcomes on time and to the highest standard
* A current driver's license
How to Apply: Only shortlisted applicants will be contacted for an interview.