Job Description for Bank Manager at Westpac South HedlandOpportunity: Full-time, permanent role at Westpac’s South Hedland branch with support for leadership development, community impact, relocation assistance, and subsidised housing.Role Overview: As a Bank Manager, you will lead a frontline team dedicated to exceeding customer expectations and fostering community relationships. Your responsibilities include recruiting, coaching, and managing a team of customer service, sales, and business specialists, while ensuring operational, financial, and risk management standards are met. This role involves accountability for branch performance, customer satisfaction, and team development.Key Responsibilities:Ensure compliance and risk management, fostering an ethical cultureDrive customer acquisition, service, and retention by building genuine community connectionsLead and mentor staff through training, performance management, and motivationAchieve branch results with responsibility for profit and lossResolve customer concerns efficiently and effectivelyCandidate Requirements:Leadership experience, preferably in retail banking (not essential)Experience in risk, compliance, staff performance, and customer service accountabilityHigh energy with the ability to inspire and motivate diverse teamsProven ability to meet business targets and foster growthStrong communication and problem-solving skills to de-escalate challenging situationsAdditional Information: Comprehensive training provided, including 2 weeks in Perth. Westpac offers various benefits, including flexible working, leave options, development opportunities, and community involvement. We promote an inclusive community and support veterans, Indigenous Australians, and neurodiverse individuals. For accessibility needs, visit the 'People with Disability and/or needing Accessibility Requirements' page on our website.
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