Job Title: IT Service Delivery Manager
Main Responsibilities:
* Develop and maintain IT service management documentation, ensuring alignment with industry best practices.
* Implement and refine IT service management processes to ensure compliance with security policies and organizational standards.
* Collaborate with stakeholders to deliver projects that meet customer requirements.
* Create high-level written reports and presentations for executive stakeholders.
About the Role:
This role is responsible for overseeing the efficient delivery of IT services within the organization. The successful candidate will possess in-depth knowledge of IT service management principles, excellent communication skills, and a strong ability to work collaboratively.
Key Skills:
* ITIL v4 certification or equivalent experience.
* Strong analytical and problem-solving skills.
* Excellent written and verbal communication skills.