Overview
Automotive Helpdesk Consultant (Max Term role for 12 months) to join our Quality & Service Division in Altona North. The role is responsible for planning, coordination and execution of customer activities including support, warranty, service value chain and dealer operations to retain customers for life through optimised services and products.
Benefits
* Fully maintained motor vehicle including insurance excluding fuel
* Annual contribution to your private health insurance worth over $1,900
* Significant family vehicle lease and purchase discounts
* Flexible hours and workspaces, with a hybrid of working from home and in the office
* Wellness facilities – free onsite gym, end of trip facilities
* Free car parking and discounted onsite cafe
* Genuine career development: promotions, rotations and paid professional membership
* Paid volunteer days to support your community and matched workplace giving program
* Access to Toyota's RewardsHub – explore, manage and customise your benefits to suit your lifestyle
Responsibilities
* Support the Dealer network with technical assistance and diagnosis support primarily via the TSS (Salesforce) system and by telephone
* Assist with projects relating to new model service performance, product performance and accessory parts development/introduction to the Australian market by providing direct interaction with the Dealer network to contribute to the achievement of Q&S objectives
* Support release of focussed countermeasure parts or campaign parts where release qualification is required
* Implement and develop processes and procedures for the Technical Helpdesk support to maximise customer satisfaction and retention
* Maintain reporting systems to provide the business with accurate and timely information to support planning, budgeting and forecasting activities
* Monitor own tasks with respect to compliance with all relevant regulations and statutory requirements to minimise Toyota's risk exposure and liabilities
* Contribute to Dealer Fix It Right (FIR) and Early Detection, Early Resolution (EDER) strategies & activities for Technical Service Operations
* Requirement to be onsite 5 days a week with some flexibility
Qualifications
* Formal trade qualifications as an Automotive Technician (Certificate III Light Vehicle Technology or equivalent) with significant experience as a senior technician
* Automotive industry experience in roles covering both technical matters and customer management
* Strong product and technical knowledge of the Toyota and Lexus range preferred but not essential
* Proven ability to effectively communicate with stakeholders and negotiate outcomes
* Strong understanding of the automotive industry and dealer networks
* Understanding of the business and its commercial drivers
Applications close: 24th June 2026
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use. We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
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