We're inviting applications to join our permanent workforce in Sydney as a Service Delivery Manager.
What You'll Do
* Monitor EU performance against contractual KPIs and service levels
* Prepare regular and ad-hoc reports on works completion, backlogs, cycle times, costs and compliance
* Coordinate the receipt, review, submission and tracking of internal and SDP quotations
* Track the progress of EU and LM works from approval through to completion and close‐out
* Build and maintain strong relationships with Defence stakeholders at base and regional level – act as a point of contact for Defence representatives on performance and status related queries
What You'll Bring
* Diploma or degree in Facilities Management, Business, Asset Management or Project Management (mandatory)
* Ability to obtain and retain an AGSVA Security Clearance
* Extensive experience in facilities or asset management with leadership accountability
* Proven experience managing multi‐disciplinary teams across multiple sites
* Strong track record of contract delivery within Defence or comparable large‐scale FM environments
Benefits
* Training and development to support and diversify your career
* 30% of vacancies filled internally, providing real opportunities for career progression
* Perks@Downer: healthcare discounts, savings on retail and car purchases and much more
* Employee Assistance Program: professional support for you and your family when you need it most
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply – potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.
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