Financial Services Officer- Credit Management
Finance & Administration | Administration
Financial Services Officer- Credit Management |Part-time hours (24 hours)
Warrigal Central | Located at our newly built Oak Flatsoffice
Join a 2025 award-winning Illawarra-based organisation,proudly recognised with the Xref Engage Best Workplace Award andthe Change Champion Award.
We're seeking a detail-oriented and proactive Financial ServicesOfficer – Credit Management to join our high-performing team.In this role, you'll be responsible for managing Warrigal'sdebtor accounts—monitoring overdue payments, negotiatingrepayment plans, and collaborating with external agencies to ensurefinancial sustainability. If you're passionate aboutcontributing to a positive workplace culture while making a realimpact on organisational outcomes through effective debtmanagement, we want to hear from you.
About Warrigal
At Warrigal, our vision is simple yet profound: to create aworld where older people feel known, loved, and connected.Our values – Integrity, Respect, Innovation and Compassion -guide our approach and purpose—Enabling older people livetheir best lives on their terms. We're dedicated toproviding dignity, community, and belonging to all olderpeople.
We believe in creating joyful experiences, lasting memories, anda society that celebrates aging. Every team member at Warrigalcontributes to this legacy, ensuring it continues to inspiregenerations to come.
The opportunity
You will take on a key role as Financial Services Officer– Credit Management, helping to manage and monitorWarrigal's customer accounts and ensure a respectful,effective approach to debt recovery. You'll work to identifyoverdue debts, follow up with customers, and negotiate fairrepayment arrangements that align with our values and financialresponsibilities.
You will collaborate with teams across Warrigal as well asexternal partners, including debt collection agencies, to resolveoutstanding accounts and minimise financial risk. Your day-to-daywill include preparing correspondence, maintaining accurate recordsin our systems, and using financial data to track progress andsupport informed decision-making.
This role is well suited to someone who's detail-oriented,confident working with numbers, and comfortable managingconversations around payments. If you're proactive,empathetic, and ready to contribute to a purpose-drivenorganisation, this could be the opportunity for you.
What you'll bring
* You're a detail-oriented finance professional with astrong background in credit management and a genuine commitmentto building respectful, solutions-focused relationships withcustomers and stakeholders.
* With proven experience in managing debtor accounts,negotiating repayment plans, and applying best-practicecollection strategies, you balance empathy with accountabilityto deliver fair and sustainable financial outcomes.
* You bring strong communication and negotiation skills toevery interaction—whether you're working with customers,internal teams, or external agencies—and are confidentnavigating sensitive conversations around payments withprofessionalism and care.
* You're passionate about contributing to a positiveworkplace culture and are proactive in identifyingopportunities for process improvement, data-drivendecision-making, and cross-team collaboration.
* Experience in aged care, not-for-profit, or similarlyvalues-driven sectors is highly regarded, especially if youunderstand the unique financial considerations and compliancerequirements in these environments.
What we offer
* Part time- 24 hours per week
* Hourly rate $37.06
* Career break schemes, additional purchased leave andmore
* Commitment to on-going professional and careerdevelopment
* Subsidised access to your local gym and 200+ more acrossthe country with a Fitness Passport
* 24/7 access to mental, physical, social and financialsupport via EAP.
What it takes to do this work
* Credit Control Experience : Demonstratedexperience in a credit control or similar finance-relatedrole.
* Systems Proficiency : Strong workingknowledge of ERP/accounting systems and high-level proficiencyin Microsoft Office, particularly Excel.
* Communication Skills: Excellent verbal andwritten communication abilities, including professionaltelephone manner and strong interpersonal skills.
* Negotiation Expertise: Proven negotiationskills with a solid understanding of effective collectionstrategies and techniques.
* Team Collaboration: Ability to workcollaboratively as a supportive and effective team member.
* Relationship Building: Strong capabilityto develop and maintain positive working relationships with awide range of internal and external stakeholders.
* Industry Knowledge: Previous experience inthe Aged Care sector, with familiarity with the Aged Care andRetirement Village Acts.
* Legal Awareness: Understanding of legalframeworks and requirements related to debt collection.
* ERP Experience: Prior experience using theEpicor ERP system.
What our people love about working here:
A supportive, passionate culture : It's acommunity filled with inspiring, big-hearted people. We back eachother, listen without judgement and lead with kindness, respect andunwavering support - for our customers, residents and each other.This is encouraged from the top down and worked hard at –every day.
Leaders who value you: It's important youfeel valued. To us, this is not a one-off task. But a commitment tocreating an environment where you feel seen, heard and valued– every day. Leaders and managers go out of their way tounderstand you, respect your opinions and hear what you have tosay. This creates greater unity and collaboration with eachother.
One team, united in our purpose : We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness and connectedness. On a bigpicture level, we're challenging ageist thinking inAustralia. This is the Warrigal Way.
Who we are | A community who cares
Warrigal has firmly established itself in the aged carecommunity for over 60 years. We're proud of the diverse rangeof retirement living and aged care services we've built up inthat time, but we still have the same appetite to grow andinnovate. Meaning, you'll have the chance to move around, getpromoted or explore different areas across our expanding businessin Illawarra, Southern Highlands, Queanbeyan, and Canberra –if that's what you want.
Do work that matters to you
This is your chance to do work that matters, and make ameaningful difference to the lives of Australia's oldercommunity – now and in the future.
JOIN US AND BE THE DIFFERENCE
We encourage Aboriginal and Torres Strait islander people,workers of all abilities, ages and people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.
Are you keen? Then don't delay applying. We reviewapplications as we get them and will close the vacancy once we findthe right person.
Got questions? You can contact butplease don't send applications through email – wecan't accept them.
If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences.
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