Position Summary
At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together – both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations & Rooms Control Agent because together, we are better. Start your career local at Sheraton, where you don't just work – you belong.
The Role
* Deliver premium client service to our guests securing their bookings and promoting Resort facilities and Marriott Bonvoy
* Check daily reports for room lists and changes
* Liaise daily with Reservations Manager, Events, and Sales & Marketing team to ensure correct information is provided for forecasting & reporting
* Check rooms availability and liaise with revenue management for best rate and assess availability for group bookings
* Set up group rate schedules & enter group bookings
* Attend rundown, pre‐con and weekly sales meetings
* Liaise with conference organisers to ensure timely & correct rooming lists
* Provide accurate end of month figures for reporting
* Issue FIT group runsheets
* Carry out handovers with front office manager for group arrivals
About You
* A positive 'can‐do' working style
* A flexible approach with the ability to identify and successfully implement new initiatives and problem‐solving solutions
* A collaborative and open communication style
* 12 months working in a similar role
* Experience in a Hotel or Travel Agency is desirable
* Have valid rights to work in Australia
Our Benefits
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Free onsite parking and work attire laundered
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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