Customer Service Manager Role
We are seeking a seasoned retail leader to spearhead our customer service and sales operations. Our Customer Service Managers play a pivotal role in empowering team members to excel in providing exceptional customer experiences.
* Leverage your expertise to drive success and achieve operational standards.
* Motivate and coach team members to deliver outstanding customer service.
* Ensure the store is well-presented, tidy, and engaging for customers through visual merchandising excellence.
* Address complaints and queries in a professional manner.
* Prioritize the safety of customers and team members within a culture of zero harm.
About You
* An experienced retail professional with a strong understanding of visual merchandising principles.
* Able to set goals and targets with your team, ensuring their success on a regular basis.
* Model exceptional customer service and coach a team to deliver the same.
The Benefits
* Competitive salary + super + bonus potential.
* Rotating roster - every second weekend off.
* Generous parental leave policy supporting primary and secondary carers.
* Access to great benefits via the 'Perks Program' - corporate rates on travel, accommodation, health and fitness, financial services, insurances, and entertainment.
* Long-term career opportunities across the organization.