Customer service.
KEY RESPONSIBILITIES
Supporting sales and rankings across all brands and pads, constantly monitoring, tracking and responding
Personally drive sales and deliver exceptional customer service to lead by example
Support the team to ensure KPIs and sales targets are met
Commercial awareness of customer profile, product lines and competitor activity
Use available data and reports to support decision-making for the business and the customer
Build strong working relationships and communicate regularly with Myer store and floor management teams
Work collaboratively with other concessions to ensure the best customer experience
Support the Concession Manager in influencing Myer store, floor and operations management relationships to ensure brands are prioritised and well respected by the entire Myer business
Team support and day-to-day leadership
Support the team in delivering store operations excellence through effective stock management and loss prevention activities
Assist in attracting, engaging and retaining talent, helping build team capability
Promote a safe place to work for team members and all store visitors, with a focus on wellbeing
Support a performance culture through encouraging leadership
Assist with recruitment, induction and training as required
Support coaching and development of team members through regular feedback and performance conversations
Promote team member retention and succession planning
Role model APG & Co values to create and consistently build a team experience that encourages learning, ownership and shared success
Deliver exceptional customer experience through on brand teams & product knowledge
Support coaching and provide feedback to the team on product knowledge and delivering a customer-led experience
Maintain an up to date level of product knowledge ensuring you share your passion and insights with your customers and your team
Assist in maintaining grooming standards to brand expectations
Understand the brand and business strategy and support the team play their part in delivering
Assist in the resolution of customer queries and complaints
Support visual merchandising and pad presentation in line with each brand's standard
Pads and product to be merchandised and styled according to brand guidelines and VM direction
Aware of top sellers and manage stock levels
Ensure promotional and tactical merchandising and ticketing is completed as per directives and on time for all brands
Operations, planning and administration
Support the Concession Manager in maintaining an effective store roster that meets customer and team needs
Ensure all business communication is acted upon on time and effectively shared with the team
Support the implementation of new business initiatives
Assist with stock control and management
Loss prevention / theft awareness
Compliance with APG & Co and Myer policies, procedures and processes