- Title- Level 1 & 2 Service Desk Technician
- Duration: 9 months Assignment+ Possibility of extension
- Location: Devonport, Tasmania Terminal site
Green Light Worldwide have a requirement with our client partner for Service Desk Technician join their team for Initial 9 Months Engagement + Possibility of Extension. This role requires a minimum of 2 years’ experience in a similar support position and will be based onsite at our Devonport terminal to ensure effective onboarding, knowledge transfer, and collaboration with existing team members and management.
You will be responsible for delivering high-quality technical support to both office-based and vessel-based staff, ensuring smooth operation of end-user systems, infrastructure, and applications.
Responsibilities:
- Provide Level 1–2 technical support to end users across the organisation, including remote and onsite staff.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and peripheral equipment.
- Support collaboration tools, print services, telephony systems, and general office IT infrastructure.
- Perform user account and access management tasks (e.g., Entra AD, MFA, password resets, permission updates).
- Respond to service desk tickets within SLAs and maintain detailed documentation of actions taken.
- Assist with basic application support and escalation of complex issues to senior technical teams.
- Support onboarding/offboarding processes, device setups, and deployment of hardware/software.
- Contribute to continuous improvement of service desk procedures and knowledge base articles.
Requirements:
- Minimum 2 years’ experience in Level 1–2 Service Desk or Desktop Support role.
- Strong troubleshooting skills across end-user computing, mobile devices, and collaboration platforms.
- Experience with:
- Windows OS, Microsoft 365 Suite
- Entra AD (Azure AD)
- Multi-Factor Authentication (MFA)
- Basic networking and telephony concepts
- Experience supporting printers, hardware peripherals, and general office IT equipment.
- Familiarity with ITSM/ticketing systems (e.g., ServiceNow, JIRA, Freshservice or similar).
- Strong communication, customer service, and problem-solving skills.
- Ability to work onsite full time at the Devonport terminal.
About the company
We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications, please reach out to [email protected] or call +61 9247 3799.
How to apply
Click “APPLY” or contact Shilpa at [email protected] or call at 0466915475 for a confidential discussion with Green Light Worldwide