MTC is a global leader in the corrections, detention, training and education sectors operating Job Corps centres, correctional facilities, detention centres, detention medical departments and workforce development sites globally.
Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our employees do providing support, giving hope, and providing opportunities for a better life.
About the role:
The Senior Operations Manager plays a critical leadership role to support the safe, secure, and effective delivery of services within their Centre.
Reporting to the Centre Manager, this role oversees daily operations, compliance, risk management, and team leadership. The Senior Operations Manager supports their team to deliver services to the highest standards, enable team wellbeing, and fosters a respectful and inclusive workplace culture.
Key responsibilities:
* Manage daily operations across all service areas including health, meals, welfare, and programs.
* Monitor compliance with legal, contractual, and policy requirements, and implement corrective actions.
* Lead and support integrated teams, manage rosters, and promote staff development and wellbeing.
* Uphold detainee welfare standards, ensuring access to healthcare, legal support, and recreational activities.
* Liaise with ABF representatives and external service providers and represent the Centre in inspections and meetings.
Key requirements:
* Certificate IV in Security Operations or Technical Security or equivalent
* 5 years' experience in Security, Immigration or Corrections
* Ability to multi-task
* Proficient understanding of Microsoft suite
* Exceptional people skills and ability to negotiate
* High level written and verbal skills
* Current First Aid/ CPR Certificate
* Ability to pass pre-medical checks
About us:
Proudly promoting a culture of Safety, Respect and Dignity, Secure Journeys instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect and dignity.
We celebrate diversity in our workplace and therefore welcome applications from all people who believe they have the skills and abilities to truly make a difference for our business.
For more information about the role please email [emailprotected] or simply click Apply Now and our recruitment team will prioritise your application.
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