Data & performance officer (newcastle)

Primary Details

• Time Type: Full time
• Worker Type: Employee
• Location: Newcastle or Parramatta
• Contract Type: 12-month fixed term
• Role: Hybrid

Opportunity

We have an exciting opportunity for a Data & Performance Officer to join our performance team on a 12-month fixed‐term contract. In this role, you will be responsible for providing strategic analysis and delivering key reporting to support business decisions. You will play a pivotal role in identifying areas for improvement and driving performance enhancements using both qualitative and quantitative data.

Your new role

• Deliver daily, weekly, and monthly reporting with the ability to provide strategic analysis and actionable insights for business improvements.
• Ensure compliance with relevant legislation, contractual, industry codes, and company policies.
• Review and manage process and policy improvements across the business unit.
• Collaborate with team members to derive conclusions and provide recommendations based on data analysis.
• Support the development and implementation of operational and organisational design initiatives.

About you

• A minimum of 1 year of case management experience within Workers Compensation, preferably using Guidewire Claim Centre.
• Experience with data reporting and analysis is highly valued.
• Advanced proficiency in Microsoft Excel, with the ability to manipulate and analyse data effectively.
• Excellent written and verbal communication skills, with the ability to convey insights in an explicit and actionable way.
• Strong strategic and problem‐solving mindset, with a focus on identifying solutions to business challenges.
• Practical experience in continuous improvement methods and techniques.
• Skills: Adaptability, Analytical Thinking, Business Process Analysis, Critical Thinking, Customer Service, Data Analysis, Detail‐Oriented, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Report Writing, Risk Management, Standards Compliance, Trend Analysis.

Benefits

• Hybrid Working – a mix of working from home and in the office to enhance work/life balance.
• Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutrition, confidential counselling, financial and legal advice.
• 12 weeks' gender‐equal flexible leave for all new parents, including paid super.
• Ability to maximise retirement savings through voluntary super contributions and company matching.
• Income protection insurance & reimbursed death and total permanent disability insurance premiums.
• Discounts on insurance products, car hire, hotels, goods and services through various sports and arts sponsorship partners.

Equal Employment Opportunity

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at.

Application Close Date: 26/01/2025 11:59 PM