Operations Support Manager $95,000 Super | 5 Weeks Annual Leave | 4-Day Working Week About the Organisation This is a well-established organisation recognised for delivering service with heart and energy. Operating as a large, multifaceted Club environment, the venue offers multiple dining outlets, bars and gaming facilities within a high-volume setting. It’s a 24/7 operation built around community, consistency and exceptional member experiences. Led by a collaborative senior team, the business continues to strengthen its reputation through strong culture, operational excellence and genuine hospitality. The Role Operations Support Managers are the driving force behind exceptional experiences. Confident and highly visible, you thrive on the floor — making smart decisions in the moment and ensuring operations run seamlessly during peak trade. This role goes beyond managing the now. You’ll be empowered to lead, influence and innovate — shaping strategies that elevate team performance, delight members and strengthen the operation. Reporting to the Operations Manager, you’ll play a key role within the day-to-day leadership team. You’ll champion service excellence, energise and develop your people, manage costs and contribute fresh ideas that support continued success. This is a hands-on, fast-paced position for someone who leads from the front, enjoys being in the action and wants to make a real impact every shift. Key Responsibilities Lead from the floor, building a high-energy culture of collaboration and recognition Deliver standout member and guest experiences every shift Oversee the smooth and efficient running of the Club during trade Coach, mentor and develop team members to perform at their best Drive performance through clear expectations, feedback and accountability Manage labour and cost controls in line with operational targets Ensure compliance with all Federal, State and Local regulations Oversee RSA, RCG and ARCG standards across the venue Champion Work Health & Safety best practices Confidently manage escalated customer concerns with professionalism and care About You You’re a confident, visible leader who thrives in fast-paced hospitality environments. You bring: Proven leadership experience within a high-volume hospitality or Club setting A genuine passion for customer service and building lasting member relationships Strong presentation, communication and interpersonal skills The ability to work autonomously while contributing to a collaborative leadership team Flexibility to work a rotating roster, including nights and weekends (24/7 operation) Current RSA, RCG and ARCG accreditation Valid Senior First Aid qualification You love being on the floor, developing people and driving standards — not sitting behind a desk. The Reward $95,000 Super 5 weeks Annual Leave plus additional Wellbeing Leave 4-day working week structure One weekend day off Free secure underground parking Ongoing in-person and online development opportunities Genuine recognition and reward culture