Our participants, Our people, Our purpose
Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Do you want your work to directly improve outcomes for people with disability?
The National Disability Insurance Agency (NDIA) is seeking motivated, values driven professionals to join the Assurance Planning Team as APS5 Planners.
This is a frontline planning and assurance role where you'll help ensure NDIS decisions are high quality, transparent, and sustainable. You'll work with participants, their representatives, and a broad range of stakeholders to support evidence-based planning decisions that align with legislation, policy, and reform objectives.
The Assurance Planning Team was established as part of the Australian Government's Reforms for Outcomes initiative and plays a critical role in strengthening confidence and consistency across the Scheme. Your work will help translate policy intent into meaningful, person centred outcomes.
Where you can add value
In this role, you will:
* Undertake participant planning and assurance activities by working closely with participants and their representatives to identify current and future supports that align with participant goals
* Gather, analyse and apply evidence from participants, planning partners, and multiple internal and external stakeholders to support high quality, consistent, and evidence-based decisions
* Determine funded supports and resolve plan related issues, including responding to moderately complex enquiries and clearly communicating planning outcomes
* Manage workflow and operational tasks, maintaining accurate participant records and contributing to team performance targets
* Collaborate within the Assurance Planning Team to support consistency, quality improvement, and sustainability of planning decisions
You'll balance autonomy with collaboration, working in a fast paced environment while being supported by a knowledgeable and purpose driven team. Enough about us, let's talk about you
You are a motivated professional who is passionate about making a difference and are aligned to our NDIA values.
You bring:
* A participant centred mindset, ensuring lived experience, individual circumstances, and goals are central to decision making
* The ability to work independently with confidence, while contributing positively to a supportive team culture
* Strong communication and stakeholder engagement skills, including managing sensitive or complex conversations with professionalism and empathy
* Sound judgement and analytical capability to interpret evidence and apply legislation, policy, and guidance
* A commitment to continuous learning and improvement in a reform and assurance environment
You will demonstrate empathy, cultural competence, professionalism, integrity, and accountability, alongside adaptability and resilience in a changing environment. Experience in disability, human services, health, or government is beneficial, but not essential - transferable skills and the right mindset are highly valued. Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
* You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 717,000 Australians.
* Access to higher superannuation and above market leave entitlements
* Competitive remuneration and working conditions that support a positive work life balance
* Access to ongoing professional development and learning
This role is open to candidates across Australia. Key locations include QLD (Brisbane, Robina), NSW (Charlestown, Parramatta, Blacktown), VIC (Dandenong, Richmond, Geelong), and WA (Midland), though applicants based in other locations may also be considered.
We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11.30pm AEST Friday 17 April 2026.
If you have any questions, please contact on or email
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 *** ****@dfp.com.au.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.