Job Summary
Dining Operations Manager Role:
As a seasoned Dining Operations Manager, you will lead our talented F&B team, ensuring seamless service across outlets while driving operational excellence and guest satisfaction.
You will combine your passion for creating unforgettable dining experiences with strong leadership and commercial acumen, working closely with the Food & Beverage Management team to bring exceptional service to life.
About the Role:
* Lead daily food and beverage operations, ensuring exceptional service and consistency with brand standards.
* Coach, mentor, and develop team members through performance feedback and ongoing training.
* Oversee staffing, rostering, and cost management, with a focus on labour, food, and beverage cost control.
* Foster teamwork and collaboration across departments to deliver seamless guest experiences.
* Drive guest satisfaction through proactive engagement and swift resolution of feedback or concerns.
* E nsure compliance with health, safety, and licensing requirements.
* Partner with the leadership team to analyse performance, drive revenue, and maximise profitability.
* Champion IHG's brand standards, behaviours, and service culture in every interaction.
Requirements
Necessary Qualifications:
* Bachelor's degree or equivalent in Hospitality, Hotel Management, or related field.
* Minimum 4 years' relevant experience in a leadership or supervisory role within a high-end F&B environment.
* Strong understanding of restaurant and bar operations, cost management, and guest experience delivery.
* Exceptional interpersonal and leadership skills, with the ability to motivate and inspire a diverse team.
* Certification or permits as required by local government regulations.
* Unrestricted working rights in Australia.