Job Role
As a Customer Service Officer, your key responsibilities will include assisting customers in achieving their goals by providing relevant banking solutions. You will educate customers on self-service options, digital offerings, and alternative banking methods. Additionally, you will build strong relationships with customers through engagement activities, support the team in executing branch business plans, and contribute to customer acquisition and retention strategies.
The successful candidate will possess multitasking skills, initiative, productivity, and excellent communication skills. They should also have an interest in developing knowledge, professional presentation, basic numeracy, and advanced technology capabilities.