Are you ready to step into a hands-on leadership role in a fast-paced hospitality environment?
Our vibrant and busy 4-star suburban hotel in Brisbane is looking for an experiencedFront Office Supervisorto join our dynamic team.
We're a well-established 4-star property offering a mix of hotel rooms and fully serviced 1, 2 & 3-bedroom apartments.
With 70 rooms and a strong focus on exceptional guest service, we pride ourselves on our welcoming atmosphere and professional service standards.
What You'll Be Doing
As our Front Office Supervisor, you'll be at the heart of the action – overseeing daily front office operations, leading by example, and ensuring our guests receive exceptional service from check-in to check-out.
This is a hands-on role for someone who thrives in a busy environment and loves problem-solving, coaching team members, and going the extra mile.
Supervise and support the front office team across all shifts
Ensure smooth check-in/check-out procedures and resolve guest issues efficiently
Train, coach, and motivate front office staff
Manage reservations and coordinate with housekeeping and maintenance
Uphold guest satisfaction and property standards
Assist with administrative tasks and reporting as required
What We're Looking For
Minimum 3 years of front office/hotel reception experience
Proven ability to lead and support a team in a fast-paced environment
Hands-on, can-do attitude with a passion for guest service
Strong organisational and communication skills
Familiarity with hotel PMS (e.g., RMS, Opera, or similar systems)
Flexible availability, including weekends, mornings, and evenings
What We Offer
Salary: $60,000 – $100,000depending on documented / demonstrable experience
Full-time hoursin a stable, supportive work environment
On-site parking
Staff meals provided
Opportunity to grow your career with a respected hospitality brand
Ready to take the next step in your hospitality career?
Apply now with your resume and a cover letter outlining your relevant experience.
We can't wait to meet our next superstar
Unlock job insights
Salary match, Number of applicants, Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years\' experience do you have as a Front Office Supervisor?
How many years of hotel management experience do you have?
How many hours are you available to work per week?
Are you available to work public holidays?
Do you have a current Police Check (National Police Certificate) for employment?
Do you own or have regular access to a car?
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