Job Summary
This role involves delivering exceptional customer service and technical support to employees. You will be troubleshooting and resolving issues across Microsoft platforms, managing onboarding offboarding processes and device lifecycle projects, monitoring system performance and identifying recurring issues.
You will collaborate with IT colleagues to implement updates patches and security measures, ensuring all incidents and service requests are documented and resolved within the agreed Service Level Agreement (SLA). Effective communication is key in this role, requiring you to clearly and empathetically communicate with users of all technical levels.
The successful candidate will have a strong customer service mindset, excellent communication and relationship-building skills, and proven expertise in Microsoft environments and remote desktop tools. Experience with SharePoint is advantageous but not essential.
Requirements
* 2+ years experience in IT support or service desk roles
* Strong customer service skills with excellent communication and relationship-building ability
* Proven expertise in Microsoft environments and remote desktop tools
* Ability to work independently and take ownership of issues
* Experience with SharePoint (advantageous)
Benefits
* A supportive team culture with career development opportunities
* The chance to thrive in building strong relationships with stakeholders deliver exceptional customer service and bring a proactive solutions-focused mindset to every challenge
* Collaborative environment with opportunities for professional growth and development
Working Conditions
This role is based out of Bayswater and requires working with leading Microsoft technologies and enterprise systems.