Job Opportunity
This is a unique role that requires working at least three days a week in the office post training.
* Answer incoming phone calls and emails from customers, providing factual information to assist with inquiries.
* Actively listen to customers to gain a practical understanding of their situation.
* Build rapport with customers and offer empathetic assistance.
* Ensure enquiries requiring follow-up are placed in the relevant queue for further action.
* Document client issues and elevate issues to appropriate parties to resolve.
* Research to respond to customer inquiries and respond formally to correspondence, either verbally or in writing, utilising all reference material necessary to provide an informed response to the customer.
Essential Skills
* Outstanding communication, active listening, and customer service skills with the willingness to go the extra mile.
* Proven experience in handling high work volumes, preferably within a customer service, call centre, environment.
* Excellent attention to detail and thoroughness in the pursuit of a solution.
* Computer literacy and capacity to use online information systems.
Key Differentiators
* Previous experience in a call centre
* Superior interpersonal skills with the ability to hold a conversation and interact with our customers.
* The ability to produce well-written correspondence.
* Previous experience in financial services and/or the superannuation industry would be highly regarded but not essential. Fresh Graduates are encouraged to apply.