Sales Support Officer
This role involves maintaining and developing customer relationships from an administrative perspective, enhancing the customer experience through efficient service delivery. Additionally, this role will support strategic decision-making by contributing to market research and analysis activities and providing valuable insights to the Sales & Marketing team.
Key Responsibilities:
* Manage customer enquiries and orders to ensure services are delivered effectively, efficiently, and in a timely manner.
* Handle general customer enquiries, process sales orders and invoices, coordinate domestic and international logistics, and provide prompt feedback to both customers and colleagues.
* Coordinate with external service providers such as toll processors, shipping lines, and other relevant third parties.
* Log samples and customer complaints, maintain clear communication on these matters, and align customer needs with operational capabilities.
* Proactively communicate customer feedback to the Sales and Marketing team and liaise with internal teams to support business continuity.
Requirements:
* Demonstrated experience with order processing, booking, and monitoring international sea freight.
* Strong computer skills (intermediate or advanced Microsoft Office Suite) and adaptability to new systems and processes.
* Strong research and information gathering skills, including the ability to identify and access relevant data sources.
* Strong analytical and problem-solving skills with the ability to analyze data and draw meaningful insights.
Benefits:
* 26 weeks Primary Parental Leave full pay or 52 weeks Primary Parental Leave half pay, 4 weeks Secondary Parental Leave.
* Access to corporate discounts on banking and health insurance benefits.
* Career development opportunities including training, coaching, and mentoring programs.
* Employee assistance programs, training programs on mental health, meditation, and wellbeing services.
We value diversity and inclusion, and we encourage applicants from diverse backgrounds to apply.