Administration Officer
Full-time | Townsville, QLD
What's on Offer
* Career development in a leading MSP
* Quarterly team building activities / company events
* Supportive and team-focused environment
* Exposure to service operations and inventory coordination
* Opportunity to build strong administrative and coordination skills
About the Company
Our client is a growing Managed IT Services provider supporting over 12,000 users globally. They focus on delivering reliable, secure, and practical IT solutions that help businesses operate more efficiently.
With continued growth, they are looking for a dependable Administration Officer to join their Townsville-based team. This role suits someone who can work independently and enjoys being part of a supportive team environment.
About the Role
The Administration Officer will be responsible for supporting the triage officer with triaging and support requests, maintaining the office amenities and managing incoming and outgoing stock. You will work closely with the Support Services Manager, Service Coordinators and Project Coordinator to ensure stock is received, sent and assigned within the required time.
Key Responsibilities
* Allocated assigned stock to Service and Project tickets in a timely manner and liaise with the appropriate coordinator and procurement
* Ensure tickets in triage are treated as urgent until they are not and processed as per the ticket triage process
* Communicate any urgent ticket requests and incoming feedback to the POD Service Coordinator, alert Service Coordinators of higher priority tickets, and liaise with them transfer urgent calls and tickets to an available technician
* Act as first point of contact, taking phone calls and actioning as calls come through
* Perform daily implementation checks for stock assignment and note on the ticket when stock assignment is complemented
* Complete Townsville Office Employee onboarding and offboarding tasks as allocated in Employment Hero
* Manage TSV Stock management (service, projects, loan & vehicle stock), office management (stationary, kitchen supplies, liasing with cleaners), maintenance requests, fire & smoke alarms, and first aid
* Support the triage office and service team in actioning Quick Fix tickets that focus on recurring, low-complexity tasks that are automated through the Service Portal
The Successful Candidate
* Experience: Previous experience in a similar role; forklift licence desirable but not essential
* Customer Service Focused: Committed to delivering exceptional service across all channels
* Physical Capability: Able to perform duties such as carrying stock up stairs
* Effective Communication: Communicates clearly and respectfully, building rapport and trust with end users and colleagues
* Attention to Detail: Produces accurate and polished work in both written and verbal communications
* Teamwork & Independence: Works well both independently and collaboratively, supporting colleagues as needed
* Commercial Awareness: Applies practical knowledge to drive positive business outcomes and make informed decisions
* Time Management & Accountability: Prioritises tasks, meets deadlines, and accurately records activities, time, and expenses
If this opportunity sounds like you, we encourage you to APPLY NOW!
#J-18808-Ljbffr