(Work-From-Home -Start Immediately) (this is a casual role- please see details below)
Are you based around in Melbourne and looking for a role with real flexibility, meaningful work, and competitive hourly pay?
Our client who is a national loss adjusting firm is seeking a Customer Support Officer (Claims) to join their operations – working remotely — helping customers with utility-related claims on behalf of a local utilities’ provider.
What You’ll Be Doing
- Be “on call” for a 2-week rostered period, handling inbound customer calls from the Utility Contractors, 24/7 via a dedicated mobile phone when an incident occurs.
- Work with existing team members who have been managing the account for several years.
- Work collaboratively with field teams, contractors, restorers, and customers to manage incident response.
- Use your problem-solving skills to triage, facilitate, communicate, escalate, and resolve issues.
- Administer case recording, documentation, follow-ups, and stakeholder updates.
- Travel to sites as required.
Why This Role Works for You (WIFM)
- Work fully from home (equipment provided) — skip the commute
- Meaningful, community-impacting work through a respected national loss adjusting firm
- A roster structure that gives you 4 weeks off between 2-week on call periods
- Competitive hourly rate + travel / mileage allowance / laptop & mobile phone
- Autonomy in your work, with support and explicit process structure
- Training and ongoing assistance provided at all times
- Ideal for people seeking flexibility or work life balance
Hourly Rate - Competitive hourly rate
What We’re Looking For — The Ideal Candidate
You might be a perfect fit if you:
- You are a Team Player who thrives on providing positive support to customers in need and support to your colleagues and contributing to the broader goals of the company
- Have experience in claims, utilities, insurance, or related fields (preferred)
- Reside in Melbourne
- Communicate clearly, empathetically, and confidently (phone & in writing)
- Can prioritise, manage competing demands, and stay calm under pressure
- Are solutions-oriented and customer-centric
- Hold a valid driver’s licence and have access to a vehicle
- Are immediately available or with minimal notice
Start Time & Process
We need someone who can start immediately. We'll move fast — please include your availability in your application.
Please Note: Only applicants with full and unrestricted working rights in Australia will be considered. Working holiday visas are not suitable.
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