Overview
Cotton On Global Support Centre is a global fashion and lifestyle retailer. This role is based in Geelong, VIC, Australia.
Cotton On's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery. We are proud of our diverse global workforce and encourage applicants from all backgrounds. If you require any accommodations to participate in the recruitment process, please contact recruitment@cottonon.com.au.
We are focused on bringing more voices, experiences and backgrounds to our workforce to drive diverse and inclusive outcomes for our team and our customers.
Role
About the role
We are seeking an experienced Quality Control Manager to lead the development and execution of our global quality strategy. In this role, you will drive supplier ownership of quality, ensuring every product meets our brand standards and supports expansion into new markets.
Partnering closely with Production, you will build supplier strategies, implement calibration frameworks, and establish processes that guarantee consistency across countries and categories. You will oversee supplier performance, deliver training programs, and create reporting tools that provide visibility and accountability across the supply chain. This role balances strategic leadership with hands-on problem solving, requiring strong relationship building across teams and suppliers and a commitment to continuous improvement in quality management.
Responsibilities
* Lead the development and execution of the global quality strategy for Cotton On.
* Drive supplier ownership of quality to meet brand standards and support market expansion.
* Partner with Production to build supplier strategies and calibration frameworks.
* Establish processes to ensure consistency across countries and product categories.
* Oversee supplier performance and implement training programs.
* Create reporting tools to provide visibility and accountability across the supply chain.
Qualifications
* Extensive experience in Quality Control within the retail sector.
* Proven track record in developing and implementing quality processes and strategies.
* Strong knowledge of garment production, inspection procedures, and supplier management.
* Advanced skills in Excel, Power BI, and cloud-based reporting systems.
* Experience building tools, dashboards, and calibration frameworks to monitor performance.
* Excellent communication and training skills with the ability to engage and align stakeholders at all levels.
* Strong problem-solving and organizational abilities with a proactive approach to risk management.
* Demonstrated success in building supplier capability and driving accountability.
Benefits
* Competitive salary
* Flexible working options and people-first leave initiatives
* Access to our Support Centre, with an in-house restaurant and wellness centre including free gym and holistic health services
* Subsidised onsite childcare centre
* Discounts on Cotton On brands and related brands
* 24/7 Wellness support – mental health, relationships, family + more
* Local & Global career growth
* Discounts for you and your family – medical, travel, financial + more
* Performance & Peak incentives to reward and recognise our team
* Returnity - Paid program for new parents heading back to work
* Bring your dog to work
* Recognition, team connection moments & more
Job Details
* Job Identification 48792
* Job Category Production
* Posting Date 09/01/2025, 11:13 PM
* Job Schedule Full time
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