About the Position
Join our team as a BI Support Consultant, where you'll own and manage our IBM Cognos Analytics platform from the operating system up.
This is not a report‐development or dashboard‐design role – it's a hands‐on technical position focused on performance, reliability and security.
Our Support Consultants work in our Melbourne office as part of our Victorian Branch.
Responsibilities
* Administer and diagnose issues within the Cognos platform and its supporting infrastructure, including Linux servers, email relays and database connectivity.
* Manage a containerised BI platform.
* Administer, patch, and performance‐tune IBM Cognos Analytics on Linux (RHEL).
* Troubleshoot email notification processes inside Cognos.
* Manage Cognos content store databases (SQL Server, Informix) – backups, reorganisations, connectivity.
* Perform Linux server administration and basic shell scripting for automation and monitoring.
* Troubleshoot Java applications (heap dumps, logs).
* Work with networking components (firewalls, basic networking and authentication).
About You
* Experience with Business Intelligence (Cognos experience is a real bonus).
* Problem solving and issue resolution with attention to detail.
* Solid troubleshooting skills for Java‐based applications.
* Knowledge of networking and authentication fundamentals.
* Technical background in systems administration and infrastructure (bonus).
* Experience with Linux (RHEL) and enterprise databases (Informix, SQL Server, Postgres).
* Basic scripting skills (bash/shell; Python is a bonus).
* Knowledge of Pronto Xi or similar ERP software.
* A team player with strong interpersonal skills.
* A positive 'can do' attitude and work ethic.
* Willingness to undergo a Police Check.
What You'll Need
* Methodical and analytical thinking.
* Motivation to handle the daily challenges of a varied role.
* Diagnostic and problem resolution skills.
* Ability to show initiative.
What You Will Get
* Salary commensurate with your experience plus a range of employee benefits.
* Modern and friendly team environment.
* Support of peers and management team.
* Hybrid work location (WFH and in‐office).
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