Delivering Exceptional Customer Service
Join us in our pursuit of excellence as we seek a dedicated and solutions-focused individual to join our team. As a key player, you will be responsible for providing top-notch service to our customers, exceeding their expectations through timely resolutions and personalized support.
The ideal candidate will possess exceptional communication skills, a customer-centric mindset, and the ability to multitask with ease. Experience in high-volume call centers is a plus, but not essential. We are looking for someone who is proactive, driven, and passionate about delivering results-oriented solutions.
Key Responsibilities:
* Provide friendly and efficient service to customers via various channels
* Act on customer requests promptly, taking ownership of inquiries and finding swift resolutions
* Understand customer sales history to identify service requirements and pursue upsell opportunities
* Nurture relationships with clients, staying up-to-date with processes and procedures to provide tailored solutions
* Keep customers informed of new product ranges and services where applicable
What You'll Bring:
* Customer-focused mindset and exceptional communication skills
* Ability to prioritize and multitask with ease
* Strong understanding of Microsoft and/or Cloud-based CRM programs
* Clear verbal and written communication skills
Benefits:
* Permanent salary and attractive incentives
* Team member discount card for use at various retailers
* Flexible working arrangements with access to our 'All Can Flex' program
* Successful Refer-A-Friend program – earn up to $2,000 for each referral
* Regular team events, celebrations, birthdays, milestones, and BBQs
* Further discounted offers from over 300 corporate partners
* Generous paid parental leave
Our Commitment:
* Embracing diversity and inclusion across our workplaces
* Encouraging applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities
Why Work with Us?
We are Australia's leading supplier of industrial and safety supplies, supporting businesses big and small with our extensive range of products from renowned brands. Our national footprint of over 50 branches and 6 Distribution Centres allows us to deliver unparalleled expertise and service to our customers.
As part of the Wesfarmers group, we offer endless opportunities for growth and development. Join us in making a positive impact on Australian communities and help build a better future.