Job Details:
Location
Melbourne
Salary
Negotiable
Job Type
Full Time
Ref
BBBH101985_1686027564
Contact
Wes Elsayed
Posted
about 4 hours ago
Customer Service Representative
6 Months Contract
Responsibilities
As a member of an autonomous team, you are responsible for providing end-to-end customer service in an omni channel workplace using Kraken technology.
You will work across the full range of customer service-related requirements including but not limited to: onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy.
As part of a highly effective autonomous team, you:
service particular customer groups; and
provide continuous feedback on opportunities to improve the customer experience through Kraken.
Problem Solving & Decision Making
While this role exercises some judgement to make fair and reasonable customer facing decisions that balance customer outcomes with commercial, regulatory and reputational risks for the business, you will work under supervision and perform duties in accordance with your training and skills.
Skills/Experience/Qualifications
Essential requirements
Demonstrated ability to:
use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority;
interpret information and data to understand customer queries and solve problems; and
identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.