Join Australia and New Zealand's Number 1 online travel agency, Webjet, leading the way in online travel tools and technology.
Our Customer Service Specialists deliver excellent customer experiences through every case, call, or chat resolved. Our team contributes significantly to achieving the organisation’s objectives and continuously improves the customer journey by effectively engaging with and providing professional customer contact to all customers, other agents, and stakeholders.
At Webjet, being customer-obsessed is more than just a philosophy—it's at the heart of everything we do because we believe that exceptional service is the cornerstone of a memorable travel experience.
Job Description
Your impact in the role:
1. Respond to and resolve inbound cases, calls, or chats from customer queries in a professional, customer-centric, and timely manner.
2. Manage customer enquiries and grievances in line with our customer-centric approach.
3. Accurately update records in the Travel Service Aggregator (TSA) regarding customer cases.
4. Record all customer and stakeholder feedback to support our continuous improvement initiatives.
5. Make outbound calls to customers and suppliers to follow up on requests and resolve queries.
6. Collaborate with team members to enhance team performance and support one another.
Desired Skills and Experience
What we look for:
1. GDS experience (Galileo, Sabre, or Amadeus).
2. Proven track record of delivering exceptional customer service, demonstrating attentiveness and patience.
3. Ability to quickly build rapport and understand customer needs through engaging conversations.
4. Strong work ethic with the ability to work independently and as part of a team.
5. Previous experience in customer service, sales, or related roles.
6. High accuracy and attention to detail.
7. Ability to utilize available technology and resources to gather information effectively.
Why Webjet?
* Annual $250 Webjet gift card, free travel insurance, and discounted travel via webjet.com.au.
* Participation in an annual company hackathon, with ideas potentially making it into production within 12 months.
* A vibrant events calendar that reflects our fun culture.
* Support for major life moments, including up to 12 weeks of paid primary leave and 2 weeks of secondary carer leave.
* Options to purchase additional annual leave for big trips or school holidays.
Interested? Follow us on our social media pages and stay connected:
Successful candidates will be required to undergo a National Police Record check and must have full-time Australian work rights on an ongoing basis.
No agency candidates will be accepted at this time.
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