Hotel Totto is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Independent Collection:
The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality.
About the Role
To co-ordinate and oversee the running of the hotel in the absence of the General and Head of Department Manager.
Experienced Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.
Key Responsibilities
To ensure solid understanding of Our Target and drive the targets within the Front Office team
To ensure all staff present themselves on time and in uniform.
To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
Efficient and productive use of company time
Effective organisational communication with other departments
Familiarise yourself with the general operations of each department in order to ensure effective communication and to be able to assist and make the best possible decisions.
To assist any department when need be - we are one team at Hotel TOTTO Wollongong our Front Office Duty Manager will assist the Food and Beverage department daily.
To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
To actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.
Responsible for ensuring that all guests and visitors of the hotel are greeted in a professional and positive manner, allowing guests and visitors to feel a welcomed service spirit
To present and act as the face of the hotel and become the hotels ambassador.
To manage the hotel complaint system.
Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift.
Maintain hotels duty log ensuring all relevant information related to Duty Manager shift is recorded for reference.
Benefits & Perks
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company
Join Hotel Totto and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.