This is a Senior Program Officer role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Program Officer role at NSW Department of Customer Service Senior Program Officer Are you passionate about making a difference and ready to take the next step in your career? This is a fantastic opportunity for a driven professional to join Government Technology Platforms (GTP), within Digital NSW, as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. Employment Type: Temporary full-time role until 30 June 2026 with possibility of extension Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk Grade 9/10 Salary Range: $129,464 - $142,665 p.a. base salary dependent on experience, plus 12% superannuation Division: This role sits within the Agile Chapter Leadership Directorate of GTP About the Role As the Senior Program Officer, you will play a key role in the planning, coordination, and implementation of GTP initiatives. You will work closely with stakeholders at all levels, providing expert guidance and ensuring the successful delivery of program objectives. Your leadership, organisational, and analytical skills will be essential as you manage complex projects and contribute to strategic decision-making. Key Responsibilities Lead the design, delivery, and evaluation of GTP projects and initiatives Develop and maintain strong relationships with internal and external stakeholders Monitor program budgets, timelines, and performance indicators Prepare high-quality reports, briefings, and presentations for senior management Identify risks and implement mitigation strategies to ensure project success Mentor and support junior team members to foster a high-performance culture About You Extensive experience in program or project management, preferably in an agile / Scaled Agile Framework (SAFe) environment Demonstrated ability to manage multiple priorities and deliver results on time Excellent communication, negotiation, and stakeholder engagement skills Strong analytical skills and attention to detail Relevant tertiary qualifications A proactive, solutions-focused approach with a commitment to continuous improvement What We Offer Flexible working arrangements Opportunities for professional development and career progression Supportive and inclusive team culture AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. How to Apply To apply, please submit your CV and a cover letter addressing the selection criteria. For further information about the role, please contact our recruitment team at gtprecruitment@customerservice.nsw.gov.au. We are an equal opportunity employer and encourage applications from people of all backgrounds and experiences. Note: As we approach the festive shutdown period, we will be reviewing applications and shortlisting from 12 January 2026. Thanks for your patience and interest! Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.Sankarankutty@cusotmer service.nsw.gov,au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 19 December 2025, 9:59AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sujatha.Sankarankutty@cusotmer service.nsw.gov,au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Desired Skills and Experience Exciting hybrid role as Senior Program Officer, temporary until June 2026, with possibility of extension Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading project design and delivery Monitoring program performance Building stakeholder relationships Key Strengths Program management Stakeholder engagement Analytical skills Leadership Continuous improvement Report writing Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.