Workshop Operations Manager
We are seeking an experienced Workshop Operations Manager to join our dynamic team. This is a leadership role that requires the ability to drive profitability for the business.
The successful candidate will have the opportunity to work in a modern workshop with a dynamic and supportive team, enjoying exclusive staff discounts on lifestyle and automotive products.
Key Responsibilities:
* Manage daily tasks, productivity and efficiency for a team of technicians
* Prioritise Repair Orders in the workshop to ensure on time completion
* Assist with Technical problem solving
* Suggest additional work that is needed to the Service Adviser Team so the customer can be notified
* Make certain that work repair orders are completed correctly for warranty procedures and ask for clarification if there are questions
* Maintain OEM workshop tools and equipment; follow safety practices; notify management if tools need replacement or new tools required
* Maintain adequate personal hand tools to enable all repairs to be carried out with minimum movement from vehicle
* Maintain cleanliness of the working area and customer vehicles
* Assist in expediting of parts orders and notify service advisor if delays are expected or if a part needs to be ordered
* Give special attention to repeat repairs, so the problem is correct this time and future comebacks are avoided
Requirements:
* Relevant vehicle trade qualifications
* Previous workshop operations experience preferred
* Current NSW driver's licence
* Air-Conditioning Licence preferred however not essential
* ASCIS & AUVIS Licence preferred however not essential
* Ability to follow work, health and safety policies and procedures
* Demonstrate care and attention to detail
* Good communication skills and have a positive can-do attitude
* Can work well within large teams and follow processes and instructions
Benefits:
* Commitment to development and mentoring from your team
* Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
* Exclusive discounts on vehicles, parts and servicing
* Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
* Lifestyle discounts, including Gym memberships and retail discounts
* Paid parental leave to support you and your family
About Us:
Our company is a proud Australian-owned business and part of a leading automotive group. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.