Job Opportunity:
We are seeking an experienced professional to join our contact centre team in a Customer Service Representative role.
* The successful candidate will be responsible for responding to a high volume of inbound calls and emails, providing accurate information and guidance to customers.
* They will deliver exceptional customer service, ensuring enquiries are resolved promptly and effectively, and maintain detailed records of customer interactions in accordance with departmental procedures.
* Collaboration with team members is essential to meet performance and quality targets.
Key Requirements:
* Previous experience in customer service or contact centre environments is highly regarded.
* Strong communication and interpersonal skills are required, along with the ability to handle complex or sensitive enquiries with professionalism.
* The ideal candidate will have proven ability to navigate multiple systems and manage competing priorities in a fast-paced environment.
* A high level of attention to detail and commitment to accuracy is necessary.
* A proactive and focused approach, combined with a genuine passion for helping others, is essential for success in this role.
Working Conditions:
The job requires full-time attendance at the workplace, which may involve shift work and extended hours during peak periods.