Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
Due to the continued growth of our business, we are seeking a part-time Valet who will attend to the Konica Minolta printing equipment and provide exceptional customer service to our valued client based onsite at Redlands City Council. This role is a job share role where you will work alternate weeks (i.e., one week on and one week off).
Key responsibilities
Reporting to the State Service Delivery Manager, you will be fully trained to be responsible for:
- Attending to print equipment at various customer sites to ensure a high standard of copy quality, equipment cleanliness, and changing of consumables, in accordance with the agreed service levels
- Maintenance support, service and Helpdesk support
- Coordinating and performing basic fault preventative servicing related to the printing equipment
- Providing first-level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk
- Ensuring paper stock is managed to agreed levels, and filling paper trays
- Consumables management
- Customer user training – providing scheduled or ad hoc training to customer users in relation to the operation of the printer
Who are we looking for?
- Experience in providing exceptional customer service, caring about customers and relationships
- Ability to pass a Working with Children check
- Professional, proactive, organized, and pride in your work
- Some technical experience is preferred; however, problem-solving and resolving issues with customers and machines should be enjoyable for you
- A desire to learn – initial and ongoing hands-on product training will be provided to ensure your success at Konica Minolta
As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.
What can KM offer you?
We’re proud to be Certified by Great Place To Work, reflecting our commitment to building a positive, inclusive, and empowering culture.
At Konica Minolta, you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and develop your skills. We are dedicated to diversity and inclusion and committed to ethical practices and corporate responsibility.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to us.
Join our Team
and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
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