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* Play an important part supporting business of our iconic Australian institution
* Use your technical expertise and experience to deliver outstanding customer service
About the business/role/team
The RBA are seeking an IT System Analyst to join Currency Systems, Information Technology department, who will have a dedicated focus to drive support and maintenance of the Note Issue application portfolio. Work collaboratively with a wide array of stakeholders including business, vendors, project and BAU teams to ensure high-quality customer service.
About the role
* Analyse, recommend, design, implement and manage changes and updates to the software, including major upgrades, patches and minor version updates, customisations and configurations.
* Ensure currency of all technical components of the system portfolio including security patching.
* Actively participate in the management of all stakeholders, delivery partners and customers to ensure that high quality customer service is delivered.
* Provide technical support to users and resolves issues, supporting infrastructure and application (where appropriate).
* Actively seek and execute opportunities for business process improvement to ensure that best practice is maintained.
* Support Production systems and the Bank's users via troubleshooting and technical problem resolution.
* Plan for system upgrades and implementation of new versions of software and applications.
* Support the analysis of business requirements, change impact assessments, incident/problem analysis support, development of reporting outputs, managing systems documentation and systems implementation documentation.
* Works closely with developers, tech leads, testers and a variety of end users to provide understanding of business and system requirements, processes and integration.
About you
* The position requires an understanding of application and infrastructure architecture, solution development lifecycle (SDLC), and essential aspects of IT Service Management (for e.g. Change Management, Business Relationship Management, Information Security, Configuration Management etc).
* Previous experience of working as a System Analyst on enterprise Java web applications would be beneficial to the success in this role.
* SQL server/client knowledge and experience to build queries to validate requirements, data and support for business reporting is required.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.
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