Purpose
As a Guest Service Agent / Concierge, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
Confidently communicate with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Drivers licence – possessing an open (manual) drivers licence is advantageous
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays