Personnel Area: Customer Services
Branch: Compliance and Regulatory Services
Salary Range: CSERV 7 ($1,469.90 per week + superannuation) (Remuneration stated is for the full-time positions)
Work type: Temporary Full-time
Duration: Up to 12 months (Extension/s thereafter but not guaranteed).
Location: Green Square
Our Business
Customer Services delivers a range of services to the residents, visitors and businesses of Brisbane. Whether it be contacting our Contact Centre, requesting building plans, applying to light up a Council asset, needing a food business licence or looking for your lost property – we are here to help. For over a decade, our branch has been Council's front line for customers, through a collaboration of 3 critical teams bringing together customer service, insights, policy, process, governance, and projects to deliver outstanding experiences for our community.
Our Branch
Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions.
The Role
Join our Compliance and Regulatory Services team as a City Safety Officer and play an important role in keeping our community safe. This role focuses on responding to community concerns, investigating incidents, and ensuring compliance with local laws and Queensland legislation. You will work closely with the public to resolve issues through education, mediation and enforcement, helping prevent problems from reoccurring.
This is a hands‐on role that requires strong investigation skills, sound judgement and excellent customer service. You will conduct investigations, gather evidence, prepare reports, and where required present evidence in court. Experience working with animals, regulatory compliance, or enforcement environments will be highly regarded.
We are looking for someone who can work both independently and as part of a team, manage challenging situations professionally and make informed decisions while delivering fair and respectful service to the community.
Key Responsibilities
* respond to and investigate incidents regulated by local laws and state legislation
* gather evidence, interpret legislation and prepare investigation reports
* work with the community to resolve issues through education, mediation and enforcement
* support broader compliance and regulatory operations
* attend court and present evidence when required.
To be successful you will have:
* strong customer service and communication skills
* ability to remain calm and professional in challenging situations
* good investigation, analytical and problem‐solving skills
* ability to interpret and apply legislation
* experience working with animals, compliance or enforcement environments is highly regarded
* ability to use electronic systems and databases.
Benefits of working for Council include:
* flexible working hours, and flexible arrangements
* free gym and wellness centre
* award winning superannuation fund
* generous leave provisions
* competitive salary.
Benefits of working for Council:
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How to apply:
Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
This role requires a Criminal History Check and a medical assessment to assess your ability to perform the genuine occupational requirements of the role.
For more information:
Please call Gema Santos on +61 7 3178 1863
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.
Application Closing Date:
Monday 23 March 2026 at 11:55pm AEST.
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.
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